Work

Penn State University, University Libraries (State College, PA)
Associate Dean for Learning, Undergraduate Services and Commonwealth Campus Libraries – (Tenured, Associate Librarian, 5/2019 – Present)
  • Provide leadership, strategic direction, and support for a comprehensive and programmatic teaching, learning, and student engagement strategy, including oversight of access services, library assessment, library learning services, and the undergraduate services offered in the Tombros and McWhirter Knowledge Commons in the Pattee Library
  • Support a vision of embedded librarianship and public services integrated into the academic enterprise through support of the comprehensive library services provided at University Park, on each of the 19 Penn State Commonwealth Campuses, and on the Penn State World Campus online
  • Represent the Libraries with donor relations and fundraising with leadership and development teams within the libraries, and actively influences space use and design decisions among library facilities
  • Provide supervision for unit Heads and supports the promotion and tenure process for library faculty under his/her jurisdiction, which features a strong mentoring program
  • Represent the Libraries in university-wide planning for teaching and learning, assessment, public services, and undergraduate-focused initiatives, and in local, regional, and national arenas
Old Dominion University, University Libraries (Norfolk, VA)
Associate University Librarian for Research & Learning (Librarian III, 8/2016 – 4/2019)
  • Strategic Leadership
    • Shared-leadership and oversight of all aspects of the University Libraries
    • Oversee the Learning Commons and branch libraries (Fine Arts and Music), and develop collaborations with partners
    • Oversee the Libraries’ instruction program and liaison program
    • Co-lead the strategic development and implementation of the Libraries’ Scholarly Communication plan
    • Develop a goal-setting culture by incrementally modifying the Libraries’ tasks structure; and librarian performance expectations
  • Project and Change Management
    • Co-led and participated in the major re-structuring of the Libraries’ organization
    • Led the transition of reference librarians to the Liaison Librarian model and oversee the continuous assessment and improvement of the new model
    • Participate in the Libraries’ master space planning
    • Lead the initiative to refresh the six year old Learning Commons
  • Assessment and Continuous Improvement
    • Established the Libraries’ Assessment Plan and lead the Libraries’ Assessment Team, and the LibQUAL Task Force
    • Analyze the processes and outcomes of the Libraries’ services, spaces, and operations
    • Oversee and lead the Library Analytics initiative – using a predictive analytics platform to assess and demonstrate the value of library services
  • Relationship Building
    • Established and lead the Libraries’ Student Advisory Council
    • Represent the Libraries on the University Graduate Advisory Council
    • Appointed as Secretary of the ODU Asian Caucus
  • Financial and Human Resources
    • Manage the programmatic budget for the Research and Learning Division
    • Recruit, hire, and coach professional and paraprofessional staff
Old Dominion University, Darden College of Education (Norfolk, VA)
Adjunct Faculty (1/2018 – 6/2018)
  • Level One (doctoral) Graduate Certification – eligible for teaching doctoral level classes as well as serving on dissertation committees
  • Instructor for graduate level course LIBS 674 – Management and Leadership in Library and Information Studies (Spring 2018)
University of Alabama, University Libraries (Tuscaloosa, AL)
Head, McLure Education Library (Associate Professor, 8/2014 – 8/2016)
  • Set vison for the library, develop policy, and lead a team of faculty librarians and staff
  • Established and fostered partnership with the College of Education
  • Managed collection development, budget, staffing, services, and physical space of the Education Library
  • Collaborated with library and campus IT units to provide technology to users
  • Partnered with various units on campus to renovate the physical library space
  • Developed assessment strategies for data-driven and user-focused management
  • Led UA Libraries Strategic Planning as member of the Strategic Planning Team
Kansas State University, K-State Libraries (Manhattan, KS)
Research and Development Librarian (Assistant Professor, 6/2010 – 8/2014)
  • Led and administered the library’s LibQUAL+ survey
  • Assessed customer experiences through qualitative and quantitative methodologies
  • Led the assessment consultation service and training for the library
  • Built and maintained a body of knowledge on customer preferences and behaviors, and experimented with new ideas and techniques to assess and improve customer service
  • Conducted and applied research to the creation of new products, services & practices
  • Initiated, led, and co-supervised the Undergraduate Diversity Internship program
  • Redesigned the library’s recruitment and retention strategies
Diversity Point Person (8/2009 – 8/2010)
  • Chaired the Library Inclusiveness Committee (LINC) (Library diversity committee):
    • Initiated and coordinated diversity programs in the library
    • Coordinated Black History Month Film Series – increased viewership by 100%
  • Represented the Libraries at university-wide diversity meetings
Multicultural Studies Librarian/Coordinator of the Multicultural Resource Center (Assistant Professor, 1/2009 – 6/2010)
  • Performed subject specialist/liaison services for American Ethnic Studies, Leadership Studies, and English Language Program
  • Provided instruction, reference, virtual reference and research consultation to students and faculty.
  • Collection development in the interdisciplinary field of Multicultural Studies
  • Transformed the Multicultural Resource Center into a collaborative learning space